In this contract, the term “ticket” means the “Passenger Ticket and Baggage Ticket” that are part of these Contract Conditions and the Notices contained in this ticket; the name of the carrier means all the carriers that carry or are committed to carrying the passenger or their luggage, pursuant to this ticket or provide any other services related to this air carriage. “Montreal Convention” or “Warsaw Convention” means a “Convention for the Unification of Certain Rules for International Carriage by Air”, signed in Montreal on 28 May 1999 or in Warsaw on 12 October 1929 or even the Convention that was modified in the Hague on 28 September 1955, any of which may be applied.

  1. This carriage is subject to the liability rules and limitations established by the Warsaw Convention or the Montreal Convention.
  2. Insofar as it does not contradict what is established above, the carriage and any other services provided by each carrier are subject: (I) to the provisions contained in this ticket, (II) to current regulations that are an integral part of this contract (and can be seen at any of its offices).
  3. The carrier’s name may be abbreviated on the ticket, with the full name and respective abbreviation given on the fare regulation, the address of the carrier will be the departure airport indicated on the ticket before the first abbreviation of its name; the anticipated stop-overs are those that are given on the ticket or that are shown on the carrier’s timetables as regular calls on the passenger itinerary; Carriage under this ticket, even if it is provided by various successive carriers will be considered to be a single operation.
  4. A carrier that issues a ticket for flights on another airline acts solely as the other’s agent.
  5. The exceptions and limitations to the carrier’s liability apply to the carriers’ agents, employees and representatives and any person whose aircraft is used for the carriage to provide the carriage, along with its agents, employees and representatives.
  6. The registered luggage will be delivered to the holder of the luggage ticket. In international transport, in the case of damage to the luggage, the complaints must be made in writing to the carrier immediately after discovering the damage and no later than seven days after the luggage is delivered; in the case of a delay, the complaint must be made within 21 days of the date the luggage was delivered. See the respective fare regulations or conditions of carriage for domestic flights.
  7. This ticket is valid for carriage for one year as of the issue date unless another time limit is set on the ticket, in the carrier’s fare regulations or in the applicable regulations. The fare under the scope of this ticket is subject to alterations before the flight begins. The carrier can refuse the carriage if the applicable fare has not been paid.
  8. The carrier shall do their utmost to carry the passenger and their luggage with reasonable promptness. The times given in the timetables or anywhere else that is not guaranteed are not part of this contract. The carrier may be replaced by another carrier with no prior notice, use other aircraft or alter or omit stop-overs shown on the ticket if necessary. The times can be changed with no prior notice. The carrier has no liabilities regarding connections with other services.
  9. Passengers must comply with government rules regarding the flights, show exit, entry and any other documents as required and arrive at the airport at the time set by the carrier, or, if no time has been set, then sufficiently beforehand to comply with all boarding formalities.
  10. No agent, employee or representative of the carrier is authorised to alter, modify or cancel any clause in this contract.
  11. The carrier reserves the right to refuse the carriage of any person who has acquired a ticket in breach of the law or the carrier’s fare regulation, rules or procedures.
  12. Executive passengers are allowed two pieces of hand luggage and economy class passengers, only one. All luggage presented on board in excess of the above-mentioned limits will be forwarded on the following flight and can be collected against payment of a fee. Excess luggage must be collected within seven days of its arrival at the destination airport. Unclaimed luggage may be destroyed.